Questions About Texas Electricity
Q: Will I receive a rate reduction?
A: In Jan. 1, 2002, your electric rates were lowered to the
"Price to Beat." The possibility exists for lower electric prices
under Electric Choice. Energy providers in Texas have combined into
a free market that does now allow you to receive the best possible
rate.
Q: Will my bill look different with Electric Choice?
A: Yes. Your Retail Electric Provider will be responsible for
customer service functions such as billing. The Public Utility
Commission of Texas (PUC) has established rules requiring Retail
Electric Providers to provide you with a bill that is easy to read.
For example, your bill will be issued monthly, you will receive a
paper bill via U.S. Mail, and you have the choice of receiving your
bill electronically, if both you and your Retail Electric Provider
agree.
Q: Will my bill be itemized?
A: It is up to Retail Electric Providers to design their
bills. How they decide to itemize charges is up to them.
Q: Whom do I call with a billing question?
A: You should contact your Retail Electric Provider.
Q: How are billing disputes resolved?
A: Billing disputes should be directed to your Retail
Electric Provider. If disputes cannot be resolved, please contact
the Public Utility Commission of Texas customer hotline toll-free at
1-888-PUC-TIPS (1-888-782-8477).
Q: What portion of the bill am I shopping for?
A: The portion you are shopping for is the total price per
kilowatt-hour (kWh), which will help you compare offers from Retail
Electric Providers. Each Retail Electric Provider must provide an
"Electricity Fact Label," which is designed to show the cost of
electricity at various levels of consumption, taking into account
all of the costs of producing and delivering electricity. It will
probably be easier for you to compare offers from different Retail
Electric Providers by looking at the total charges in the
Electricity Facts Label. Enter your ZIP code in the "Compare Offers"
box at the top of this page to view Electricity Facts Labels on the
web. Or simply contact each provider you are interested in and
request a copy of their Electricity Facts Label to compare offers
and determine which is best for your family.
More questions? Contact Electricity
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